Privacy Policy

1. Information

Those Window Guys (“we,” “us,” or “our”) are committed to protecting your privacy and handling your information responsibly. This Privacy Policy describes the types of information we may collect from you, how we use it, how we share it, and your rights regarding that information. By using our website, requesting estimates, or otherwise interacting with us, you consent to the practices described below.

2. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide

Name
Email address
Phone number
Postal address or ZIP code
Other details you submit via contact forms, quote requests, or when you request a site visit/estimate
Payment or financing information when you purchase or finance windows (card numbers, account info)

b. Automatically Collected / Usage Data

IP address
Browser type and version
Device and operating system
Referring and exit pages
Pages viewed, time spent on pages
Clicks, navigation paths
Cookies, web beacons, and similar tracking technologies

c. Third-Party / External Sources

We may receive information about you from third-party service providers, marketing partners, or publicly available sources.

3. How We Use Your Information

We use your information for various purposes, including but not limited to:

To provide and deliver the services, products, and financing you request
To respond to your inquiries or requests
To schedule and perform in-home consultations or installations
To process payments and financing applications
To send you relevant updates, service reminders, promotional offers, and marketing communications
To analyze and improve our website, marketing, offerings, and operations
To enforce our terms, protect our rights, prevent fraud, and ensure security
To comply with applicable laws and regulatory obligations

4. Cookies and Tracking Technologies

We and our service providers use cookies and similar tracking technologies to collect and store information, including:

Session cookies (temporary)
Persistent cookies (longer duration)
Web beacons, pixels, scripts

These help us with site functionality, analytics, remembering preferences, and targeted advertising. You may disable or block cookies via your browser settings, though doing so may limit certain site features or cause degraded user experience.

5. Disclosure of Your Information

We will not sell, trade, or rent your personally identifiable information to unaffiliated third parties for their marketing use without your consent. However, we may share your data in the following circumstances:

With our affiliates, subsidiaries, or contractors (e.g. installers, financing partners, CRM or marketing vendors) who assist us in operating our business — under contractual obligations to keep the data confidential and use it only for authorized purposes
With financing institutions when you apply for credit or financing
To comply with legal obligations, government authorities, court orders, or law enforcement requests
To protect the rights, property or safety of Those Window Guys, our customers, or others
In connection with a business transaction (e.g. merger, acquisition, sale of assets)

We may also aggregate or anonymize data so that it does not identify you personally and share that for marketing or analytical purposes.

6. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, access controls, and employee training. However, no data transmission over the internet or storage system is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on applicable law, you may have rights such as:

Access: Request a copy of the data we hold about you
Correct: ask us to correct inaccurate or incomplete information
Delete: request deletion of your data (subject to legal exceptions)
Opt-out: stop receiving marketing emails or messages
Restrict processing: ask us to limit how we use certain data
Portability: receive your data in a structured, machine-readable format
Withhold or withdraw consent where required by law

Please contact us (see Section 9) to request the exercise of your rights. We will respond within the applicable legal timeframes.

8. Children Under 13 / Minors

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without parental consent, we will take steps to remove it.

9. Changes to This Privacy Policy

We may update this policy from time to time. When we make material changes, we will post the updated version here and update the “Last Updated” date. If the changes are significant, we may notify you by email or through a notice on our website. Your continued use after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or want to make a request regarding your personal information, please contact:
Those Window Guys
1615 E Main St
Salem, VA 24153
Phone: 540-384-9484
Email: admin@thosewindowguys.com